Please remember that there is a limit of fourteen days to communicate us your decision of returning an article and shipping it. Once you contact us, we will give you more instructions about how to continue with the procedure.

Right of Withdrawal

You have the right to cancel this contract within fourteen days without giving any specific reasons.
The withdrawal period shall be fourteen days from the day on which you - or a third person acting as an authorized representative - have taken the last goods in possesion.
To exercise your right of cancellation, please inform us by a clear statement (by filling the formular, by postal mail, fax or email) of your decision of withdrawing this contract. You can send the statement to the following addresses/fax:

Freiherr von Maltzahn e.K.
01454 Wachau OT Leppersdorf
Roederstrasse 6
FAX: 0049352845295085

To make the cancellation, you have the option to use the withdrawal form model on this website. However, this is not mandatory.You can fill out and submit the withdrawal form model on our website electronically. Make use of this opportunity: immediately after receiving it, we will forward a confirmation of the receipt of the withdrawal to you (eg by e-mail).
To comply with the time limit, it is enough to inform us about your intention of exercising your right of withdrawal before the cancellation period expires.

Effects of withdrawal

If you withdraw this contract, we are required to refund you the amount you have paid withinh fourteen days from the day on which we receive the notification of the contract cancellation. This includes the shipping costs – except for the additional costs resulting when choosing other shipping methods than those offered on our website.

To refund the amount, we use the same payment method that you chose for the initial transaction unless it is otherwise specified by the shop owner. At any rate you won’t be required to pay charges for this transaction. We may withhold the reimbursement until we have received the goods back or you have proved that you have returned the products, which can be done sooner.

In any case, you shall promptly send or hand us over the goods within fourteen days from the day on which you notify us your wish to cancel the contract. The deadline is kept if you send back the goods before the period of fourteen days. You bear the direct cost of returning the goods.You only need to pay for a possible loss of value of the goods in case that this diminished value results from the handling other what is necessary to ascertain the nature, features and functioning of the goods.

Note to non-existence of the right of withdrawal

The right of cancellation does not apply to distance contracts for the delivery of goods which are produced according to a customer’s specification or definitely tailored to his or her personal requirements.

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